Top 5 Skill sets
- Airline Experience
- HOT File Experience
- ECR File Experience
- SHARES or PSS Experience
- E-ticket Experience
PROJECT DETAILS: Enhancing the EMD HOT File process to allow Miles and Money on the same transaction
Enhancing the EMD HOT File to allow rate of exchange.
Work Schedule: Hybrid – available to go into either the Houston or Chicago office 1x a week
Possible to travel to Chicago or Houston on request.
Looking for a BA with a lot of airline experience. SHARES experience is highly encouraged. Knowledge about HOT files and ECR files would be a dream candidate.
OVERVIEW/SUMMARY
Supports development and implementation of solutions to improve processes for below-the-wing activities and airport tools. Successful candidates will work collaboratively across the organization, including the operational teams in the field, to ensure project and initiatives are executable for frontline teams. This role includes experiences across the ramp airport journey, including planeside, transfer and sortation of bags, and during IRROPs scenarios.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Collaboratively support key projects that improve the employee experience and drive customer satisfaction within the airport experience
- Design and deliver solutions that bring an innovative approach and consider practical limitations
- Manage project timeline and budget commitments effectively
- Support testing strategy for new processes and tools
- Keep leadership informed of project health through regular status updates and contribute in the development of executive level presentations
- Regularly spend time in the field to gauge operational needs and build relationships with AO leaders to ensure priorities are appropriately aligned
- Collaborate with training, change management, and communications teams to develop and deploy informative and actionable materials to support project updates and deployments
TRAVEL
- International travel required
KNOWLEDGE Required
- Airport Operations
SKILLS/ ABILITIES Required
- Strong verbal and written communication skills
- Microsoft Office and analytical skills
- Demonstrate agility managing through ambiguity and be adaptable in the face of change
- Strong business acumen
Preferred
- Demonstrated project planning and execution
EDUCATION AND/OR BACKGROUND Required
- Bachelor’s Degree or equivalent work experience
EXPERIENCE Required
- 2+ years of operations experience and/or project management experience
